My Blog List
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12 Years7 years ago
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Tuesday, December 2, 2008
Discover of New Software
Customer relationship management system from www.crm-express.com. This website sell the customer relationship management system for people, & this is user friendly for the people that not so familiar on computer. The price is reasonable also, so I think this is a good software.
Findings about MIR
My finding about MIR is the way to use of information technology to design and help the business which is in competitive and rapid changing global environment. Another useful finding in this subject is how to link Internet and Networking idea to the business. I also able to find out the differences of the traditional file storing system and the database system using information technology. Besides, I also learn that in a business, information systems exists and helps in many levels of an organization, even at the managerial decision-making level.
My Favorite Journal
Journal 1
Definition: Management Information Systems (MIS) is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organisation.
The development and management of information technology tools assists executives and the general workforce in performing any tasks related to the processing of information. MIS and business systems are especially useful in the collation of business data and the production of reports to be used as tools for decision making.
Applications of MIS
With computers being as ubiquitous as they are today, there's hardly any large business that does not rely extensively on their IT systems.
However, there are several specific fields in which MIS has become invaluable.
* Strategy Support
While computers cannot create business strategies by themselves they can assist management in understanding the effects of their strategies, and help enable effective decision-making.
MIS systems can be used to transform data into information useful for decision making. Computers can provide financial statements and performance reports to assist in the planning, monitoring and implementation of strategy.
MIS systems provide a valuable function in that they can collate into coherent reports unmanageable volumes of data that would otherwise be broadly useless to decision makers. By studying these reports decision-makers can identify patterns and trends that would have remained unseen if the raw data were consulted manually.
MIS systems can also use these raw data to run simulations – hypothetical scenarios that answer a range of ‘what if’ questions regarding alterations in strategy. For instance, MIS systems can provide predictions about the effect on sales that an alteration in price would have on a product. These Decision Support Systems (DSS) enable more informed decision making within an enterprise than would be possible without MIS systems.
Not only do MIS systems allow for the collation of vast amounts of business data, but they also provide a valuable time saving benefit to the workforce. Where in the past business information had to be manually processed for filing and analysis it can now be entered quickly and easily onto a computer by a data processor, allowing for faster decision making and quicker reflexes for the enterprise as a whole.
Management by Objectives
While MIS systems are extremely useful in generating statistical reports and data analysis they can also be of use as a Management by Objectives (MBO) tool.
MBO is a management process by which managers and subordinates agree upon a series of objectives for the subordinate to attempt to achieve within a set time frame. Objectives are set using the SMART ratio: that is, objectives should be Specific, Measurable, Agreed, Realistic and Time-Specific.
The aim of these objectives is to provide a set of key performance indicators by which an enterprise can judge the performance of an employee or project. The success of any MBO objective depends upon the continuous tracking of progress.
In tracking this performance it can be extremely useful to make use of an MIS system. Since all SMART objectives are by definition measurable they can be tracked through the generation of management reports to be analysed by decision-makers.
Benefits of MIS
The field of MIS can deliver a great many benefits to enterprises in every industry. Expert organisations such as the Institute of MIS along with peer reviewed journals such as MIS Quarterly continue to find and report new ways to use MIS to achieve business objectives.
Core Competencies
Every market leading enterprise will have at least one core competency – that is, a function they perform better than their competition. By building an exceptional management information system into the enterprise it is possible to push out ahead of the competition. MIS systems provide the tools necessary to gain a better understanding of the market as well as a better understanding of the enterprise itself.
Enhance Supply Chain Management
Improved reporting of business processes leads inevitably to a more streamlined production process. With better information on the production process comes the ability to improve the management of the supply chain, including everything from the sourcing of materials to the manufacturing and distribution of the finished product.
Quick Reflexes
As a corollary to improved supply chain management comes an improved ability to react to changes in the market. Better MIS systems enable an enterprise to react more quickly to their environment, enabling them to push out ahead of the competition and produce a better service and a larger piece of the pie.
Further information about MIS can be found at the Bentley College Journal of MIS and the US Treasury’s MIS handbook, and an example of an organizational MIS division can be found at the Department of Social Services for the state of Connecticut.
http://www.bestpricecomputers.co.uk/glossary/management-information-system.htm
Journal 2
People are the most important part of any organization, and thus, of any MIS. An MIS often succeeds or fails on the basis of the people involved. A number of human characteristics can have an impact on the design and performance of information system. Among such characteristics are physical and psychological limitations; behavior, including the effects of intelligence, willingness to change, stress. Perception, bias, risk, flexibility, memory, information overload, learning ability, culture, optimism, and value; and motivation.
Although no two organizations are alike, most have a number of features in common. As with human characteristic, these features often impact the design and performance of MISs. Organizations can be characterized in a number of ways. For example, they can be classified according to their product line or their size. They can also be classified according to structure- that is, the way they formally group work activities. Furthermore, they can be classified as profit versus nonprofit, public versus private, and by their corporate cultures- the social energy that drivers or fails to drive them. Organizations can also be either centralized or decentralized, and be either horizontally or vertically intergraded.
Jobs in organizations are either line positions or staff positions. The top line job in an organization is president or chief executive officer (CEO). As a general rule, management positions are broken down into top-level, middle-level, and lower-level slots. A major role of the MIS department is to provide key managers at all level with the kind of information they regularly need to do their jobs.
Charles S. Parker
Definition: Management Information Systems (MIS) is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organisation.
The development and management of information technology tools assists executives and the general workforce in performing any tasks related to the processing of information. MIS and business systems are especially useful in the collation of business data and the production of reports to be used as tools for decision making.
Applications of MIS
With computers being as ubiquitous as they are today, there's hardly any large business that does not rely extensively on their IT systems.
However, there are several specific fields in which MIS has become invaluable.
* Strategy Support
While computers cannot create business strategies by themselves they can assist management in understanding the effects of their strategies, and help enable effective decision-making.
MIS systems can be used to transform data into information useful for decision making. Computers can provide financial statements and performance reports to assist in the planning, monitoring and implementation of strategy.
MIS systems provide a valuable function in that they can collate into coherent reports unmanageable volumes of data that would otherwise be broadly useless to decision makers. By studying these reports decision-makers can identify patterns and trends that would have remained unseen if the raw data were consulted manually.
MIS systems can also use these raw data to run simulations – hypothetical scenarios that answer a range of ‘what if’ questions regarding alterations in strategy. For instance, MIS systems can provide predictions about the effect on sales that an alteration in price would have on a product. These Decision Support Systems (DSS) enable more informed decision making within an enterprise than would be possible without MIS systems.
Not only do MIS systems allow for the collation of vast amounts of business data, but they also provide a valuable time saving benefit to the workforce. Where in the past business information had to be manually processed for filing and analysis it can now be entered quickly and easily onto a computer by a data processor, allowing for faster decision making and quicker reflexes for the enterprise as a whole.
Management by Objectives
While MIS systems are extremely useful in generating statistical reports and data analysis they can also be of use as a Management by Objectives (MBO) tool.
MBO is a management process by which managers and subordinates agree upon a series of objectives for the subordinate to attempt to achieve within a set time frame. Objectives are set using the SMART ratio: that is, objectives should be Specific, Measurable, Agreed, Realistic and Time-Specific.
The aim of these objectives is to provide a set of key performance indicators by which an enterprise can judge the performance of an employee or project. The success of any MBO objective depends upon the continuous tracking of progress.
In tracking this performance it can be extremely useful to make use of an MIS system. Since all SMART objectives are by definition measurable they can be tracked through the generation of management reports to be analysed by decision-makers.
Benefits of MIS
The field of MIS can deliver a great many benefits to enterprises in every industry. Expert organisations such as the Institute of MIS along with peer reviewed journals such as MIS Quarterly continue to find and report new ways to use MIS to achieve business objectives.
Core Competencies
Every market leading enterprise will have at least one core competency – that is, a function they perform better than their competition. By building an exceptional management information system into the enterprise it is possible to push out ahead of the competition. MIS systems provide the tools necessary to gain a better understanding of the market as well as a better understanding of the enterprise itself.
Enhance Supply Chain Management
Improved reporting of business processes leads inevitably to a more streamlined production process. With better information on the production process comes the ability to improve the management of the supply chain, including everything from the sourcing of materials to the manufacturing and distribution of the finished product.
Quick Reflexes
As a corollary to improved supply chain management comes an improved ability to react to changes in the market. Better MIS systems enable an enterprise to react more quickly to their environment, enabling them to push out ahead of the competition and produce a better service and a larger piece of the pie.
Further information about MIS can be found at the Bentley College Journal of MIS and the US Treasury’s MIS handbook, and an example of an organizational MIS division can be found at the Department of Social Services for the state of Connecticut.
http://www.bestpricecomputers.co.uk/glossary/management-information-system.htm
Journal 2
People are the most important part of any organization, and thus, of any MIS. An MIS often succeeds or fails on the basis of the people involved. A number of human characteristics can have an impact on the design and performance of information system. Among such characteristics are physical and psychological limitations; behavior, including the effects of intelligence, willingness to change, stress. Perception, bias, risk, flexibility, memory, information overload, learning ability, culture, optimism, and value; and motivation.
Although no two organizations are alike, most have a number of features in common. As with human characteristic, these features often impact the design and performance of MISs. Organizations can be characterized in a number of ways. For example, they can be classified according to their product line or their size. They can also be classified according to structure- that is, the way they formally group work activities. Furthermore, they can be classified as profit versus nonprofit, public versus private, and by their corporate cultures- the social energy that drivers or fails to drive them. Organizations can also be either centralized or decentralized, and be either horizontally or vertically intergraded.
Jobs in organizations are either line positions or staff positions. The top line job in an organization is president or chief executive officer (CEO). As a general rule, management positions are broken down into top-level, middle-level, and lower-level slots. A major role of the MIS department is to provide key managers at all level with the kind of information they regularly need to do their jobs.
Charles S. Parker
Sunday, November 30, 2008
Remark for MIR
This is the subject that more on the IT and as a business student this subject is a bit complicated for me. This subject is to use the information system into our business to let our business more updated but not using traditional way. In this subject I learn how to use Microsoft Excel, Access to create database & pie chart. This is good to let us to create a wetpaint site about the dirt bike, and let us to learn how to do the thing that we seldom don do it.
Theoretical Aspects
Chapter 1 – Managing the Digital Firm
Define: What is Information System?
A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization.
It is an organizational and management solution to a challenge posed by the business environment, which is based on information technology.
Why Businesses need Information System?
Four major changes in the global business environment:
1. Emergence of the global economy
2. Transformation of industrial economies
3. Transformation of the business enterprise
4. The emerging digital firm
Business environment has become more competitive and complex with globalization and the IT revolution. The development of information communication technology significantly alters the way businesses operate. ICT becomes the integral part of businesses in today’s world, hence it is important that businesses posses information system and computer literacy.
-Information systems literacy: Broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers.
-Computer literacy: Knowledge about information technology, focusing on under-standing how computer-based technologies work
Digital Firms and Information System
• Digital firms refer to firms which its core business processes are accomplished via digital networks.
• Relationships with customers, suppliers, and employees are digitally-enabled.
• Key corporate assets are digitally-managed.
• The use of ICT allows businesses to respond to environmental changes rapidly.
• There is a heavy emphasis on computer-based information system where processing and disseminating of information are relied on computer hardware and software.
• The spread of Internet created digital virtual marketplace which enabled electronic commerce.
• Information systems link buyer and sellers to exchange information, product, service, and payment.
Management Challenges in using Information system
1. Design competitive and effective systems
2. Understand system requirements of global business environment
3. Create information architecture that supports organization’s goal
4. Determine business value of information systems
5. Design systems people can control, understand and use in a socially, ethically responsible manner
Chapter 2 – Information Systems In The Enterprise
Objectives
• What are the key system applications in a business? What role do they play?
• How do information systems support the major business functions?
• Why should managers pay attention to business processes?
• What are the business benefits of using collaborative commerce, private industrial networks and enterprise systems?
• What types of information systems are used by companies that operate internationally?
Types of Information System
Integration: Different systems serve variety of functions, connecting organizational levels difficult, costly
Types of systems:
Operational Level – Transaction Processing Systems (TPS)
Knowledge Level – Office Automation Systems (OAS) & Knowledge Work Systems (KWS)
Managerial Level – Decision Support Systems (DSS) & Management Information Systems (MIS)
Executive Level – Executive Support Systems (ESS)
What is DSS?
Used by management level
Inputs: Low volume data Processing: Interactive
Outputs: Decision analysis Users: Professionals, staff
Example: Contract cost analysis
Customer Relationship Management (CRM)
• Manages all ways used by firms to deal with existing and potential new customers
• Business and Technology discipline
• Uses information system to coordinate entire business processes of a firm
• Provides end-to-end customer care
• Provides a unified view of customer across the company
• Consolidates customer data from multiple sources and provides analytical tools for answering questions
Supply Chain Management (SCM)
• Close linkage and coordination of activities involved in buying, making, and moving a product
• Integrates supplier, manufacturer, distributor, and customer logistics time
• Reduces time, redundant effort, and inventory costs
• Network of organizations and business processes
• Helps in procurement of materials, transformation of raw materials into intermediate and finished products
• Helps in distribution of the finished products to customers
• Includes reverse logistics - returned items flow in the reverse direction from the buyer back to the seller
Chapter 3 – Information Systems, Organizations, Management and Strategy
Objectives
• What do managers need to know about organizations in order to build and use information systems successfully?
• What impact do information systems have on organizations?
• How do information systems support the activities of managers in organizations?
• How can businesses use information systems for competitive advantage?
• Why is it so difficult to build successful information systems, including systems that promote competitive advantage?
Standard Operating Procedures (SOP)
• Is a set of precise rules, procedures, and practices
• Enable organizations to cope with all expected situations
Organization and Its Environment
• Economic theories – money, financial, transactions, etc
• Transaction cost theories – using Information Systems to conduct transactions, eg. cash register, POS
• Behavioural theories – decision support making with lower cost of information acquisition
• Virtual organization – organizations that probably not existed using networks to link people, assets & ideas, eg. P2P sharing
The Role of Managers
It should be based on:
• Interpersonal: Managers act as figureheads and leaders
• Informational: Managers receive and disseminate critical information, nerve centers
• Decisional: Managers initiate activities, allocate resources, and negotiate conflicts
Manager’s Process of Decision Making
• Strategic Decision Making: Determines long-term objectives, resources, and policies
• Management Control: Monitors effective or efficient usage of resources and performance of operational units
• Operational control: Determines how to perform specific tasks set by strategic and middle-management decision makers
• Knowledge-level decision making: Evaluates new ideas for products, services, ways to communicate new knowledge, ways to distribute information
Chapter 4 – The Digital Firm: E-Commerce & E-Business
Objectives
• How has Internet technology changed value propositions and business models?
• What is electronic commerce? How has electronic commerce changed consumer retailing and business-to-business transactions?
• What are the principal payment systems for electronic commerce?
• How can Internet technology support electronic business and supply chain management?
• What are the major managerial and organizational challenges posed by electronic commerce and electronic business?
Management Challenges
• Emerging digital firm
• Electronic commerce
• Electronic business
• Challenges and opportunities
Internet Technology and the Digital Firm
• Information technology infrastructure: Provides a universal and easy-to-use set of technologies and technology standards that can be adopted by all organizations
• Direct communication between trading partners: Disintermediation removes intermediate layers, streamlines process
• Round-the-clock service: Web sites available to consumers 24 hours a day
• Extended distribution channels:
Outlets created for attracting customers who otherwise would not patronize
• Reduced transaction costs: Costs of searching for buyers, sellers, etc. reduced
The Changing Economies of Information
• Information asymmetry: One party in a transaction has more information than the other
• Increases richness: Depth and detail of information
• Increases reach: Number of people contacted
Chapter 5- Ethical and Social Issues in the Digital Firm
Ethics are principles of right and wrong. It can be used by individuals acting as free moral agents to make choices to guide their behavior. A model for thinking about ethical, social, and political issues illustrates the dynamics connecting ethical, social, and political issues. It identifies the moral dimensions of the “information society”, across individual, social, and political levels of action.
Various types of Internet challenges to privacy are Cookies, Web Bugs, Opt-out model and Opt-in model. Cookies a tiny file deposited on a hard drive. It used to identify the visitor and track visits to the website. Web Bugs is a tiny graphic files embedded in e-mail messages and web pages. It designed to monitor online Internet user behavior. Opt-out model is informed consent permitting the collection of personal information. Consumer specifically requests for the data not to be collected. Opt-in model is informed consent prohibiting an organization from collecting any personal information. Individual has to approve information collection and use.
Define: What is Information System?
A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization.
It is an organizational and management solution to a challenge posed by the business environment, which is based on information technology.
Why Businesses need Information System?
Four major changes in the global business environment:
1. Emergence of the global economy
2. Transformation of industrial economies
3. Transformation of the business enterprise
4. The emerging digital firm
Business environment has become more competitive and complex with globalization and the IT revolution. The development of information communication technology significantly alters the way businesses operate. ICT becomes the integral part of businesses in today’s world, hence it is important that businesses posses information system and computer literacy.
-Information systems literacy: Broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers.
-Computer literacy: Knowledge about information technology, focusing on under-standing how computer-based technologies work
Digital Firms and Information System
• Digital firms refer to firms which its core business processes are accomplished via digital networks.
• Relationships with customers, suppliers, and employees are digitally-enabled.
• Key corporate assets are digitally-managed.
• The use of ICT allows businesses to respond to environmental changes rapidly.
• There is a heavy emphasis on computer-based information system where processing and disseminating of information are relied on computer hardware and software.
• The spread of Internet created digital virtual marketplace which enabled electronic commerce.
• Information systems link buyer and sellers to exchange information, product, service, and payment.
Management Challenges in using Information system
1. Design competitive and effective systems
2. Understand system requirements of global business environment
3. Create information architecture that supports organization’s goal
4. Determine business value of information systems
5. Design systems people can control, understand and use in a socially, ethically responsible manner
Chapter 2 – Information Systems In The Enterprise
Objectives
• What are the key system applications in a business? What role do they play?
• How do information systems support the major business functions?
• Why should managers pay attention to business processes?
• What are the business benefits of using collaborative commerce, private industrial networks and enterprise systems?
• What types of information systems are used by companies that operate internationally?
Types of Information System
Integration: Different systems serve variety of functions, connecting organizational levels difficult, costly
Types of systems:
Operational Level – Transaction Processing Systems (TPS)
Knowledge Level – Office Automation Systems (OAS) & Knowledge Work Systems (KWS)
Managerial Level – Decision Support Systems (DSS) & Management Information Systems (MIS)
Executive Level – Executive Support Systems (ESS)
What is DSS?
Used by management level
Inputs: Low volume data Processing: Interactive
Outputs: Decision analysis Users: Professionals, staff
Example: Contract cost analysis
Customer Relationship Management (CRM)
• Manages all ways used by firms to deal with existing and potential new customers
• Business and Technology discipline
• Uses information system to coordinate entire business processes of a firm
• Provides end-to-end customer care
• Provides a unified view of customer across the company
• Consolidates customer data from multiple sources and provides analytical tools for answering questions
Supply Chain Management (SCM)
• Close linkage and coordination of activities involved in buying, making, and moving a product
• Integrates supplier, manufacturer, distributor, and customer logistics time
• Reduces time, redundant effort, and inventory costs
• Network of organizations and business processes
• Helps in procurement of materials, transformation of raw materials into intermediate and finished products
• Helps in distribution of the finished products to customers
• Includes reverse logistics - returned items flow in the reverse direction from the buyer back to the seller
Chapter 3 – Information Systems, Organizations, Management and Strategy
Objectives
• What do managers need to know about organizations in order to build and use information systems successfully?
• What impact do information systems have on organizations?
• How do information systems support the activities of managers in organizations?
• How can businesses use information systems for competitive advantage?
• Why is it so difficult to build successful information systems, including systems that promote competitive advantage?
Standard Operating Procedures (SOP)
• Is a set of precise rules, procedures, and practices
• Enable organizations to cope with all expected situations
Organization and Its Environment
• Economic theories – money, financial, transactions, etc
• Transaction cost theories – using Information Systems to conduct transactions, eg. cash register, POS
• Behavioural theories – decision support making with lower cost of information acquisition
• Virtual organization – organizations that probably not existed using networks to link people, assets & ideas, eg. P2P sharing
The Role of Managers
It should be based on:
• Interpersonal: Managers act as figureheads and leaders
• Informational: Managers receive and disseminate critical information, nerve centers
• Decisional: Managers initiate activities, allocate resources, and negotiate conflicts
Manager’s Process of Decision Making
• Strategic Decision Making: Determines long-term objectives, resources, and policies
• Management Control: Monitors effective or efficient usage of resources and performance of operational units
• Operational control: Determines how to perform specific tasks set by strategic and middle-management decision makers
• Knowledge-level decision making: Evaluates new ideas for products, services, ways to communicate new knowledge, ways to distribute information
Chapter 4 – The Digital Firm: E-Commerce & E-Business
Objectives
• How has Internet technology changed value propositions and business models?
• What is electronic commerce? How has electronic commerce changed consumer retailing and business-to-business transactions?
• What are the principal payment systems for electronic commerce?
• How can Internet technology support electronic business and supply chain management?
• What are the major managerial and organizational challenges posed by electronic commerce and electronic business?
Management Challenges
• Emerging digital firm
• Electronic commerce
• Electronic business
• Challenges and opportunities
Internet Technology and the Digital Firm
• Information technology infrastructure: Provides a universal and easy-to-use set of technologies and technology standards that can be adopted by all organizations
• Direct communication between trading partners: Disintermediation removes intermediate layers, streamlines process
• Round-the-clock service: Web sites available to consumers 24 hours a day
• Extended distribution channels:
Outlets created for attracting customers who otherwise would not patronize
• Reduced transaction costs: Costs of searching for buyers, sellers, etc. reduced
The Changing Economies of Information
• Information asymmetry: One party in a transaction has more information than the other
• Increases richness: Depth and detail of information
• Increases reach: Number of people contacted
Chapter 5- Ethical and Social Issues in the Digital Firm
Ethics are principles of right and wrong. It can be used by individuals acting as free moral agents to make choices to guide their behavior. A model for thinking about ethical, social, and political issues illustrates the dynamics connecting ethical, social, and political issues. It identifies the moral dimensions of the “information society”, across individual, social, and political levels of action.
Various types of Internet challenges to privacy are Cookies, Web Bugs, Opt-out model and Opt-in model. Cookies a tiny file deposited on a hard drive. It used to identify the visitor and track visits to the website. Web Bugs is a tiny graphic files embedded in e-mail messages and web pages. It designed to monitor online Internet user behavior. Opt-out model is informed consent permitting the collection of personal information. Consumer specifically requests for the data not to be collected. Opt-in model is informed consent prohibiting an organization from collecting any personal information. Individual has to approve information collection and use.
Practical Aspects
Week 1
This is the first week I attend for the MIR class, & we have the assignment to do using the wikipage such as wetpaint that Ms Vasaki suggested. The wetpaint is kind of website that can share our information to any people on the internet, & other people can have discuss in the wetpaint site also. Sharing is caring, & more discussing can get different idea from different people. We also have to create a wetpaint site for our group- www.superbbike.wetpaint.com .
Week 2
The second week, I need to update something for your wetpaint site. I have to update some information about the company & also the Organization Chart for the Superbbike.
Learn how to draw the Organization Chart by using Microsoft Word.
Week 3
This week tutorial class we need to update our wetpaint site about the financial statement. Ms Vasaki wants us to use the figure of the statement to do a bar chart using Microsoft Excel. This is my first time to create the bar chart using Microsoft Excel, lucky it is quite easy to do.
Week 4
In this week, we have to try using Microsoft Access to create a simple database for the Superbbike. The database need some information like the buyers information, our product information 7 etc.
Week 5
Today tutorial class Ms Vasaki wants us to create a pie chart using the sales report information. A bit problem occurs due to my partner laptop using Microsoft Office 2007 & my home pc is using Microsoft Office 2003. At last,we still able to complete the pie chart.
Week 6
This is the last tutorial class for the MIR, Ms Vasaki want us to combine customer relationship management system that we learn into our wetpaint site. At first, I plan to do it in the classroom, but due to the poor internet service in the college, we cant even go to the site (www.crm-express.com) that give by Ms Vasaki for the refrence of customer relationship management system.
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